1. GENERAL
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. SHIPPING COSTS
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. ORDER CANCELLATIONS
If the entire order OR the item(s) you want to cancel have not been shipped yet, Write to us at pushpakanti2019@gmail.com to cancel your order before it leaves our warehouse. In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request. Please note, No cancellations are allowed if shipment label gets generated or Package is waiting to be picked up by the courier. So, any order cancellations have to be communicated within 24 hours of order placement via email. NO instagram messages/DMs/Facenook messages will be considered fro order cancellations.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the confirmation regarding the payment from our payment gateway/bank. It may take 5-10 additional business days for the amount to reflect in your account. This totally depends on your bank. We would provide you with Refund ID/Transaction ID if applicable and you’d take it up with your issuing bank incase of any delays.
4. REFUNDS FOR DAMAGED ITEMS / REPLACEMENT REQUESTS
We only deal with Beauty category and our category of product is non-returnable due to hygiene and personal care nature of the product.
Make yourself available when a delivery is attempted at your address. We at PUSHPAKANTI HERBS AND AROMAS take no responsibility for goods signed by an alternate person. If your package has been misplaced after a delivery is made, we CANNOT issue any REFUNDS.
As we deal with beauty category of products, We DON’T accept any returns. There is no way to predetermine whether a particular product suit a customer or not. It’s customer’s responsibility to do necessary patch test by applying the product on back of the ear and wait for 24-48 hours to watch out on any irritation or redness. No refunds or returns will be accepted for a used product or ‘product not suiting me / caused allergy’ claims.
Every product needs to be stored hygienically in a clean and safe (no water/ moisture contact) places. It’s customer’s responsibility to store the products in good and clean environment. Shelf life for unopened products are different from used/opened products. All powder products/ ubtans etc to be used within 3 months after opening. No claims or returns for any orders are accepted under any circumstances after 1 week of successful order delivery.
5. DELIVERY TERMS – TRANSIT TIMES / ORDER UPDATIONS ETC
ORDER PROCESSING AND DISPATCH TIME
Orders are usually dispatched within 3 business days of payment of order. However, During sale time – Orders take longer to get processed. It could take upto a week from order date. Once shipped, You will be notified via registered email ID.
Our warehouse operates on Monday – Friday during standard business hours IST, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
6. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in-transit, or package looks distorted or seal broken (We affix a don’t accept of package is damaged/tampered sticker in every shipment that’s shipped out. So, if courier happen to deliver a damaged box or damaged suspecting package, Kindly reject the parcel from the courier , ask them to RTO (Return to origin) / return the package back to the sender and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service within 24 hours with next steps.